frequently asked questions
CAN I CLAIM COMPENSATION FOR MY INJURY?
To find out if you can make a claim - it's simple:
phone us for free on
08081 355 355
fill in our simple webform
email us
with details of your claim
One of our personal injury lawyers will be able to help you.
WHAT SHOULD I DO TO START MY CLAIM?
contact us now and we will start your claim.
WILL IT COST ME ANYTHING TO CLAIM?
No - there is no cost to you at all.
The most common way to fund a personal injury claim is to use a 'NO WIN NO FEE' Agreement. This means that win or lose your legal costs are covered and you get to keep 100% of your compensation.
HOW MUCH COMPENSATION WILL I RECEIVE?
This will depend on the extent of your injuries. Visit our claim value page for an approximate figure.
Each personal injury claim is different.
A personal valuation will be calculated once medical evidence is obtained from a professional. We will arrange this on your behalf.
HOW LONG WILL MY CLAIM TAKE?
We are committed to managing your claim as efficiently and promptly as possible.
We can't give you a definite timescale for when you will receive compensation, each claim is unique and so will depend on factors that are individual to your claim.
We will bring your claim to a conclusion as quickly as we can.
IS THERE A TIME LIMIT?
MY ACCIDENT HAPPENED A WHILE AGO BUT I WOULD STILL LIKE TO CLAIM?
The rules are:
If you were over 18 years of age and the accident occurred in the UK your claim should be started within 3 years from the day the accident happened.
If you were under 18 years of age and the accident occurred in the UK your claim be started within 3 years from that persons 18th birthday.
If your accident occurred abroad then the rules may be slightly different.
It's best not to waste any time contact us now to avoid missing out.
For more information about time limits please read this article compensation time limits - are you aware?
WHAT EXACTLY CAN I CLAIM FOR?
You are able to claim:
- Compensation for the pain you suffered.
- Lost earnings.
- Any out of pocket expenses you may have incurred.
- Cost of travel and medical expenses.
- Any care you may have received.
HOW DOES THE CLAIMS PROCESS WORK?
Inform Actons about the accident
- Phone, e-mail or use our online web form to tell us about the accident
- One of our specialist team of qualified lawyers will contact you shortly after and offer you expert friendly advice
Actons will collect information
- We will gather all the information we require to process your claim
- We look at your case to determine the best way to progress your claim
Actons will arrange a medical appointment
- We work with various experts to bring together proof which will assist in proceeding with your claim.
- We will arrange appointment(s) on your behalf with medical professionals.
Your claim is presented
- We will contact the person we think is to blame for the accident.
- They have 21 days to reply and must notify their insurance company.
Your claim is considered
- The insurers have a maximum of three months to investigate the claim.
- The insurers decide whether they admit fault or do not admit fault.
If fault is admitted by the insurance company
- You will be offered a figure for compensation
- We will explain what is included in the figure and whether you should accept the offer or not. If we think the figure is too low then we can try to negotiate a better offer for you.
If fault is not admitted by the insurance company OR if the offer is too low
- We will review the prospect of your claim succeeding at a court hearing and only if we feel your claim will be successful will we issue court proceedings on your behalf.
WILL I HAVE TO GO TO COURT?
It is very unlikely.
Vast amounts of claims now settle before they have to go to court for a trial hearing. We will do our up most to negotiate a settlement for you so you don't need to go to court.
In the event that your claim proceeds to trial, we will guide you through this process.
I WAS IN A ROAD TRAFFIC ACCIDENT BUT THE OTHER DRIVER HAD NO INSURANCE,
CAN I STILL CLAIM?
Yes.
Instead of claiming from the driver's insurance company you can claim from the 'Motor Insurers' Bureau'. This organisation has been established to help people in this kind of situation.
For more information on road traffic accidents please visit our road accidents page.
I HAD AN ACCIDENT AT WORK, IF I CLAIM AGAINST MY EMPLOYER WILL I LOSE MY JOB?
No. Your employer cannot sack you for making a claim against them.
By law every employer should have 'Public Liability Insurance' to cover accidents and injuries that happen at work.
We regularly deal with claims made against employers and will do our best to ensure the process runs as smoothly as possible. It is usually the case that we would deal with your employer's insurance company instead of your employer themselves; this means that the disruption to your job will be kept to a minimum.
If you want to read more on this please visit our work accidents page.
MY ACCIDENT HAPPENED WHILE I WAS ON HOLIDAY ABROAD, CAN I STILL CLAIM?
Yes.
But it is important to remember that the rules for claiming compensation may be different from the UK, especially regarding how long after an accident you have to claim.
To find out more information about making a claim contact us now.
