If you aren’t happy with your solicitors then you DO NOT have to keep using them.  We have many clients who have come to us to take over the handling of their claim as they are unhappy with how it was being dealt with by their previous solicitors. 

You are entitled to have your claim dealt with by solicitors of your choosing.  This is the case even if your insurance company has “appointed” a solicitor on your behalf.  Often when insurance companies claim to “appoint a solicitor on your behalf” they are in fact selling your claim onto a firm of solicitors.  The firm will then try to make savings by passing the case to a very junior member of staff.  Despite what your insurance company may tell you, you are free to pick the solicitor that acts for you in relation to your claim.   

Some of the reasons why you may wish you change your solicitor are:

• Your solicitor is never available to take your call

• Your claim is being run by an unqualified case worker

• Your solicitor doesn’t keep you updated with how your claim is progressing. 

• Your claim is passed from one person to another

If you want to change solicitors contact Actons Injury Solicitors and we’ll take care of things for you.  Your claim will be dealt with by a fully qualified lawyer.  We will contact your previous solicitor and obtain their file.  There is no need for you to speak to them again if you don’t want to. 

If you’re considering changing solicitor then contact Actons Injury Solicitors by filling in our contact form, emailing us at injurycompensation@actons.co.uk or calling us on 08081 355 355.