We recently helped claim compensation for a client who was injured whilst visiting a salon for hair removal treatment. She had been to the salon a number of times before and had also undergone laser hair removal in the past however, on this occasion, she noticed that the temperature felt warmer and more painful than usual. After expressing her concerns, the therapist advised her that the machine had been serviced and it was nothing to worry about.
Despite being reassured, our client suffered from severe second degree burns down both of her arms which were blistered and covered in rectangular, horizontal stripes. She was in pain and suffered from itchiness for 3 weeks. She described her stripes to that of a zebra, which left her feeling embarrassed as they were visible and affecting her daily life. As a result she was unable to attend social events as she felt conscious about their appearance. In addition to this, her work was affected as she could not meet clients.
Therefore, as well as physical injuries, our client suffered psychological effects too; including feeling anxious and upset and her mood became very negative.
How we helped claim compensation:
Actons pursued the salon on the basis that the salon had negligently carried out treatment without taking precautions to check whether the machine was too hot. We ensured our client was updated throughout the process and even arranged for her to see a plastic surgeon to discuss treatment for her scarring. In addition to this, we obtained a quote for correctional behaviour therapy to help her with her anxiety and mood.
The salon offered £3,500 to settle the claim, however we advised her to reject this offer. After issuing court proceedings and continuing to collect evidence to strengthen her claim, we secured a much larger settlement of £ 13,400.
If you have suffered an injury as a result of a negligent hair or beauty treatment, you may be entitled to a No Win No Fee compensation claim. Contact our team of expert personal injury solicitors today to find out how we can help you.
I would like to thank you very much for all your help and would certainly have no hesitation in contacting your office should I require any legal assistance in the future.Mrs B C | Nottingham
Thank you so much for everything over the last few years it’s been a pleasure.Mr C L
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20 Regent Street, Nottingham, NG1 5BQ
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