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£13,400 won in compensation after laser hair removal causes severe burns

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Home > Case Studies > £13,400 won in compensation after laser hair removal causes severe burns

£13,400 won in compensation after laser hair removal causes severe burns

The accident 

We recently helped claim compensation for a client who was injured whilst visiting a salon for hair removal treatment. She had been to the salon a number of times before and had also undergone laser hair removal in the past however, on this occasion, she noticed that the temperature felt warmer and more painful than usual. After expressing her concerns, the therapist advised her that the machine had been serviced and it was nothing to worry about.


The injury

Despite being reassured, our client suffered from severe second degree burns down both of her arms which were blistered and covered in rectangular, horizontal stripes. She was in pain and suffered from itchiness for 3 weeks. She described her stripes to that of a zebra, which left her feeling embarrassed as they were visible and affecting her daily life. As a result she was unable to attend social events as she felt conscious about their appearance. In addition to this, her work was affected as she could not meet clients.

Therefore, as well as physical injuries, our client suffered psychological effects too; including feeling anxious and upset and her mood became very negative.


How we helped claim compensation: 

Actons pursued the salon on the basis that the salon had negligently carried out treatment without taking precautions to check whether the machine was too hot. We ensured our client was updated throughout the process and even arranged for her to see a plastic surgeon to discuss treatment for her scarring. In addition to this, we obtained a quote for correctional behaviour therapy to help her with her anxiety and mood.

The salon offered £3,500 to settle the claim, however we advised her to reject this offer. After issuing court proceedings and continuing to collect evidence to strengthen her claim, we secured a much larger settlement of £ 13,400.

If you have suffered an injury as a result of a negligent hair or beauty treatment, you may be entitled to a No Win No Fee compensation claim. Contact our team of expert personal injury solicitors today to find out how we can help you.



There has been excellent communication throughout the entire claim process. I was kept unto date with all the information from Sainsburys and the outcome has been excellent. Thank you to all involved.

Mr W

Very very happy!

Mrs M

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20 Regent Street, Nottingham, NG1 5BQ
Actons is a firm of solicitors authorised and regulated by the Solicitors Regulation Authority. Our ID Number is 62882.