We were instructed by a lady who was injured when she went to a restaurant to enjoy a pre-theatre meal with her family. She was being shown to her table when she slipped on some water that was on the floor.
As a result of the fall, our client sprained her ankle and tore ligaments in her thumb and hand. Due to her injuries, she was unable to look after her baby, drive or carry out other day to day tasks. For six weeks, she had acute discomfort and was then left with permanent residual pain, stiffness and sensitivity to the cold in her hand.
How we helped claim compensation
We presented the claim to the restaurant on the basis that they had failed to keep the floor dry or ensure that adequate signs were displayed, warning customers of the wet floor. This was disputed by the restaurant as they alleged that there was no spillage. They also argued that all reasonable steps had been taken to avoid any injury.
We pursued the claim even when the restaurant was unresponsive whilst regularly providing our clients with updates. We arranged for her to be examined privately by an orthopaedic surgeon whilst collating witness evidence to strengthen the case.
We confronted, reassured and updated our client when she was hesitant about continuing with the claim. We issued court proceedings as the restaurant would not admit liability for the accident. We recommended that she make a series of financial offers to put the restaurant on financial risk, as a result of which we were able to achieve a financial settlement which she was very happy with and avoided her having to go to court.
If you have suffered a slip, trip or fall injury in a restaurant or café , you may be entitled to a No Win No Fee compensation claim. Contact our team of expert personal injury lawyers today to find out how we can help you.