fbpx
Call free 0800 169 2448

Complaints

  • 100% No Win, No Fee
  • Maximum compensation
  • Expert, friendly advice
  • 96% client satisfaction rate
  • Fully experienced lawyers
  • National coverage
Home > Complaints

We will always strive to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other protected characteristics.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

To speak to one of our friendly, expert solicitors call us now on 0800 169 2448, email injurycompensation@actons.co.uk or request a call back by completing the enquiry form below:

Clients say…

As soon as Actons took over my case it was made so straight forward and easy to understand. All the information I needed was provided and I was kept informed every step of the way. I would like to thank Actons for their fantastic help with my claim.

Mr P F

Case Studies

View a selection of real life case studies from some of the clients that we have helped to get the compensation they deserved.

View Related Case Studies

© Actons Solicitors 2018.
20 Regent Street, Nottingham, NG1 5BQ
Actons is a firm of solicitors authorised and regulated by the Solicitors Regulation Authority. Our ID Number is 62882.