We will always strive to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other protected characteristics.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
If you would like more information about the Legal Ombudsman, please contact them.
To speak to one of our friendly, expert solicitors call us now on 0800 169 2448, email email@example.com or request a call back by completing the enquiry form below:
Just to say big THANK YOU for your time yesterday. You have explained things very clearly and easy to understand.
I felt you are very good at what you doing and you took your time with me, despite you knew this was more likely to fail. I felt very comfortable with your over the phone especially that English is not my first language and you are very friendly and patient. I spoke to others about my child’s accident and you were THE BEST PERSON to speak to! Just wanted you to know that.
Ms A F
View a selection of real life case studies from some of the clients that we have helped to get the compensation they deserved.View Related Case Studies
© Actons Solicitors 2019.
20 Regent Street, Nottingham, NG1 5BQ
Actons is a firm of solicitors authorised and regulated by the Solicitors Regulation Authority. Our ID Number is 62882.